Tuesday, December 10, 2013

Why Fake Service Dogs Are a Problem

You may have seen one—a fake service dog. They’re pets that have little to no formal training, let alone service dog training. But their owners wanted to take their dogs everywhere with them, so they hopped online, bought a service dog vest, and put it on their dog. Now their dog goes with them to stores, restaurants, movie theaters—everywhere. The dog may bark and whine in public, eat things off the floor, greet everyone they see, or worse, lunge at and bite people and legitimate service dogs. Because of the service dog vest, business owners don’t feel like they can ask the person to remove the dog. The whole experience makes business owners much less welcoming, and even hostile, toward legitimate service dog teams.

People think it’s harmless to dress their pet dog in a service dog vest and go everywhere, but it’s not. It’s hurting real service dog teams. Sometimes it makes it impossible for the service dog to do its job, which can be life threatening to the dog’s person. At the very least, it adds unnecessary stress to people who need service dogs when business owners try to deny them access.

Many people think that taking a service dog in public is a right, but it’s actually a law. Under the Americans with Disabilities Act (ADA), people who have service dogs can take them in public. A service dog can go anywhere the public can go. Under the ADA, service dogs are equivalent to medical equipment, and while we may not always like the analogy of comparing our dogs to equipment, the truth is that the dogs perform specific tasks to mitigate a person’s disability, much like medical equipment does. In fact, the dogs can often do tasks for a person that a sophisticated piece of medical equipment cannot do. For example, hearing dogs alert people to sounds in the environment, seizure response dogs can get help when their partner has a seizure, psychiatric service dogs can move in front of a veteran in a crowd to create space, and balance dogs can act as a counterbalance to help a person walk and prevent falls.

Few people realize the amount of training that goes into a single service dog, nor do they realize the high expectations for behavior that are required of service dogs. When we’re working with our dogs in public, we often have people tell us that they think their dog would have made a good service dog. Many people think their dog could be a service dog because their dog is calm, listens to cues, and likes people or has “a connection” with a person. However, there is much more to it than that.

Within Susquehanna Service Dogs, training starts from the moment the puppies are born. The dogs are socialized, and taught self-control, good house manners, and a wide variety of cues. Once the dog has been trained by a volunteer puppy raiser for one and a half to two years, the dog comes to our kennel where our professional trainers take over the job of training the dogs. Each dog is matched with a person and then trained in specific tasks to mitigate that person’s disability. Few people realize that it takes approximately two and a half years of continual training before a service dog is ready to be placed with a person. And on top of the training, there are also health and temperament requirements.

A working service dog can calmly handle going into almost any situation and environment. Ideally, other people should barely notice that the dog is there. For example, in a restaurant, the dog should go under the table and lay quietly. Other patrons should not even realize that there is a dog under the table. In all situations, the dog should be as unobtrusive as possible.

Back when the ADA was being developed, advocates worked hard to make the law as broad as possible and to protect the privacy of people with disabilities. Under the current law, staff and other people are only allowed to ask a person with a service dog two questions: 1. Is the dog a service animal required because of a disability? and 2. What work or task has the dog been trained to perform? No certification or identification is required for service dogs, nor do they have to even wear a service dog harness.

Because the law is so broad, it’s very easy (though illegal) for people to pass their pets off as service dogs. As fake service dogs become more of a problem, some people have suggested making the ADA more restrictive—requiring dogs to come from accredited organizations or requiring registration and certification for every service dog. However, we don’t see this as a viable solution. A more restrictive law would penalize people who have trained their own dogs. Because the dog doesn’t come from an accredited organization, they wouldn’t have public access, which would defeat the entire purpose of having a service dog. And requiring registration and certification would erect unnecessary barriers for people who are seeking independence.

So, if we don’t want the law to change, what can we do to prevent the problem of fake service dogs from escalating?

Education is important. People need to understand that every time they put a service dog harness on their pet, they are affecting the lives of people who truly need a service dog. Business owners also need to learn their rights with the ADA. A business can legally ask a person to remove their service dog if the dog is out of control and the handler doesn’t effectively take action to control the dog or if the dog is not housebroken. You can read the full ADA requirements for service animals here.

If you know someone who tries to pass their pet off as a service dog, please let them know that their actions are hurting others. Please consider the cost to someone who truly needs a service dog by their side in order to have their independence. 


  1. Who,is the person who makes that call. If a person is disabled and the pet helps them ? I feel if the pet is behaved and kept under control, nobody has the right to stop them. That's like saying your not allow to own a car unless you buy a Mercedes.

  2. Patricia - I don't know if you understand the rigorous requirements that a legitimate Service Dog must pass. In this case, I don't think the Mercedes reference is applicable as most individuals in need of service animals are able to get them regardless of financial circumstance. But, to have an animal that is trained for any situation and is reliable under any situation is key -- and, without the early life training that service dogs get, it's virtually impossible to say the same for even the most beloved pet.

    1. Mary,why do you place financial constraints on disabled folks? There are no "rigorous requirements", except that the trainer/owner be disabled.

  3. I have a dog that has papers from my psychiatrist as a service dog to me. He has had no formal training classes but he has a natural intinct to remove me from stressful environments by pulling me to a safe quiet area and puts himself between me and people who i feel anxious about. He is s life saver and i can actually leave my house now. He is very well mannered in stores and public areas. I have GAD and PTSD. Imho i believe that if an animal can be of service to someone naturally it should not be frowned upon just because they didn't take training classes. I get the whole training program importance, yes. Don't condemn all who have a service vested dog, you don't know who is real and who is fake. .there are invisible disabilities.

  4. How do you tell which dog is a real service dog and which is not? The breed of dog? Not all service dogs are labs. I have an emotional support dog. She is a 70lb fluffy red heeler mix that I got from a shelter at 5 months old. She is now 4 and is certified. She also has her Canine Good Citizen certification. Hard to judge which dogs are fake. All dogs have their bad days no matter how well trained they may be.

  5. There are no "rigorous requirements" a service dig must pass. The only requirement for a service dog trainer is that he or she be disabled; the owner can be the trainer. A service dog is a declaration status and not a certified one. Really, you folks do a disservice to the multitude of disabled people doing the best they can on a poverty income, who can't afford your services.